FAQUpdated May 2026
Billing Questions
Frequently asked questions about Tetri Copilot billing and subscriptions.
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Overview
Common questions about Tetri Copilot billing, plans, and payments.
Billing Questions and Answers
| Field | Required | Description |
|---|---|---|
How am I charged? | — | You are charged monthly or annually (depending on your plan). Payments are processed automatically via the card on file. |
Can I cancel at any time? | — | Yes. You can cancel your subscription at any time from the Plans page. Access to paid features continues until the end of your current billing period. |
Is there a free trial? | — | Yes. You can try any paid plan free for 14 days with no card required — start it from Billing → Plans. See the Free Trials help article for details. |
What happens to my data if I cancel? | — | Your data stays in your workspace; the plan simply reverts to Free, so paid features lock but your invoicing and records remain. Export your data any time from Reports. |
Can I get a receipt for billing? | — | Yes. Open "Manage Billing" on the Billing Overview to reach the Stripe portal, where you can download official receipts/invoices. |
What payment methods are accepted? | — | Major credit and debit cards are accepted via Stripe. |
How do I update my payment method? | — | Go to Workspace → Billing and click "Manage Billing" to update your card in the secure Stripe portal. |
Why do my documents say "Generated with Tetri Copilot"? | — | Free-plan invoices, reports, and documents include Tetri Copilot branding. Upgrading to a paid plan (or starting a free trial) removes it. |
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