SupportUpdated May 2026
Support Response Expectations
What to expect in terms of response times from the Tetri Copilot support team.
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Overview
We aim to respond to all support requests as quickly as possible. Response times may vary based on the type of issue and your subscription plan.
Typical Response Times
| Field | Required | Description |
|---|---|---|
General questions | — | We aim to respond within 1 business day. |
Technical issues | — | We aim to respond within 4–8 business hours. |
Critical issues (data loss, cannot access account) | — | We prioritize these and aim to respond within 2 hours during business hours. |
Security issues | — | Email security@tetricopilot.com for urgent security concerns. These are treated as highest priority. |
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Note
Business hours are Monday–Friday, 9:00 AM – 6:00 PM UTC. Response times may be longer outside business hours and during public holidays.
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