SupportUpdated May 2026
What Information to Provide
A checklist of information to include when contacting Tetri Copilot support.
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Overview
When you contact Support, including the right information from the start saves time and helps us resolve your issue in the first response.
Recommended Information to Include
| Field | Required | Description |
|---|---|---|
Your email address | The email address linked to your Tetri Copilot account. | |
Workspace name | The name of your workspace (shown in the top bar). | |
Page or feature affected | Which page or feature has the issue. | |
Steps to reproduce | What you did before the problem occurred. | |
Error message | — | The exact text of any error message shown on screen. |
Screenshot | — | A screenshot showing the issue. |
Browser and OS | — | Which browser and operating system you are using. |
Date and time | — | When the issue occurred, including your timezone. |
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