TroubleshootingUpdated May 2026
Access Denied / Permission Issues
What to do when you cannot access a page or feature in Tetri Copilot.
Access:OwnerAdminUser
Overview
If you see an "Access Denied" message or cannot find a page in the sidebar, it is likely a role or permission issue. Here is how to diagnose and resolve it.
Common Causes
| Field | Required | Description |
|---|---|---|
Insufficient role | — | Your current role does not have access to that page. Contact your workspace Owner or Admin to upgrade your role. |
Feature not in your plan | — | The feature requires a higher plan, so it is hidden or shows an upgrade prompt. The workspace Owner can start a free trial or upgrade. |
Read-only (Viewer) role | — | Viewers can see records but cannot create, edit, or delete. Ask an Admin to change your role if you need to make changes. |
Wrong workspace | — | You may be in a different workspace than expected. Check the workspace name in the top bar. |
Page removed or renamed | — | The page may have moved. Use the search or check the sidebar navigation. |
How to Request Access
- 1
Note which page or feature you need access to.
- 2
Contact your workspace Owner or Admin.
- 3
Ask them to change your role (e.g., from User to Admin), or to upgrade the plan if the feature is plan-gated.
- 4
Refresh the page (or sign out and back in) for the change to take effect.
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