TroubleshootingUpdated May 2026
Login Issues
How to fix common sign-in problems with Tetri Copilot.
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Overview
Most sign-in problems have simple solutions. Work through the steps below before contacting Support.
Common Login Problems and Solutions
| Field | Required | Description |
|---|---|---|
Code email not arriving | — | Wait a minute and check your spam folder, then use "Resend code". Codes come from no-reply@tetricopilot.com and expire after 10 minutes. |
Too many code requests | — | Requesting many codes quickly triggers a temporary rate limit. Wait a short while, then try again. |
Lost your authenticator app | — | With two-factor enabled and no access to your authenticator, contact your workspace owner/admin or Support to reset it. |
Wrong email address | — | Try the email address you used when you registered. Check for typos. |
No workspace after login | — | Your account exists but you may not be in any workspace. Contact the workspace owner to send you an invitation. |
Account not verified | — | Check your email for a verification message. Check spam if not found. You can request a new verification email from the sign-in page. |
Invitation expired | — | Invitation links expire after 7 days. Ask the workspace owner to resend the invitation. |
Browser issues | — | Clear your browser cache and cookies, or try a different browser (Chrome or Firefox recommended). |
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Note
If none of the above solve your problem, contact Support and include: your email address, the browser you are using, and the exact error message you see.
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