Account & AuthenticationUpdated June 2026
Account Access & Recovery
What to do if you cannot receive your email code or have lost your authenticator app.
Access:OwnerAdminUser
Overview
Because Tetri Copilot is passwordless, there is no password to reset. Account access depends on two things: your email inbox (for the one-time code) and, if enabled, your authenticator app. This article covers what to do if either is unavailable.
Common Situations
| Field | Required | Description |
|---|---|---|
Code email not arriving | — | Wait a minute, check spam/junk, confirm you entered the right email, then use "Resend code". Allow no-reply@tetricopilot.com through any email filters. |
Hit the code rate limit | — | Too many code requests in a short time triggers a temporary limit. Wait a while, then request a new code. |
Lost your authenticator device | — | With 2FA enabled and no access to your authenticator, you cannot complete sign-in on your own. Contact your workspace owner/admin or Tetri support to have 2FA reset on your account. |
Lost access to your email | — | If you can no longer receive email at your registered address, contact your workspace owner or Tetri support to update your account email. |
Account or workspace suspended | — | If you see a "suspended" message at sign-in, an administrator has paused access. Contact support to resolve it. |
💡
Tip
Prevention is the best recovery. Before changing phones, turn off 2FA in My Account, then turn it back on and re-scan the QR code on your new device.
Related Articles
Was this article helpful? ·